Refund Policy

1. Overview

KodaAPI sells prepaid API credits. This policy explains when you can receive a refund for those credits. We aim to be fair and straightforward — if something goes wrong on our end, we'll make it right.

2. Eligibility for a refund

You may request a refund if all of the following conditions are met:

• The purchase was made within the last 14 calendar days.
• The credits from that purchase have not been used (no API calls charged against them).
• You have not previously requested a refund for the same purchase.

Refunds are issued to the original payment method. Processing time depends on your card issuer (typically 5–10 business days).

3. Non-refundable situations

The following are not eligible for a refund:

• Credits that have been partially or fully consumed by API usage.
• Purchases older than 14 days.
• Accounts terminated for violating our Terms of Service or Acceptable Use Policy.
• Dissatisfaction with model quality or output — model behavior is determined by third-party providers (OpenAI, Anthropic, Google, etc.) and outside our control.
• Costs incurred due to your own misconfiguration, runaway scripts, or usage you did not intend.

4. How to request a refund

To initiate a refund, email hello@kodaapi.com with the subject line "Refund Request" and include:

1. The email address associated with your KodaAPI account.
2. The date and amount of the purchase.
3. A brief reason for the refund request.

We will respond within 1 business day to confirm eligibility and initiate the refund if approved.

5. Processing timeline

• Review: 1 business day after we receive your request.
• Refund initiation: Within 2 business days of approval.
• Credit on your statement: 5–10 business days depending on your card issuer or bank.

You will receive an email confirmation once the refund has been initiated.

6. Payment disputes

If you believe a charge was made in error, please contact us at hello@kodaapi.com before initiating a chargeback with your bank. We can typically resolve billing issues much faster directly.

Initiating a chargeback without contacting us first may result in account suspension while the dispute is under review.

7. Contact us